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Customer Engineer (Ensigma)

Job no: 496509
Work type: Experienced
Location: Shanghai, China
Categories: Customer Facing, Drivers, Processors, System on Chip and System Design

The Role: The Customer Engineering department is responsible for all aspects of delivering and supporting Imagination’s technology deliverables to a wide range of semiconductor and software partners. A key goal is to ensure that Imagination’s technology gets to market as fast as possible by providing the necessary support and training to our licensees. This position supports deployment of cutting edge Graphics, Video, Display and Communications IP cores and associated software drivers into a wide range of customer platforms and OEM devices. The role involves working with leading semiconductor and software companies on cutting edge products. An excellent opportunity to gain knowledge and training on both Imagination specific technology areas and the overall process and lifecycle of how leading edge system on chip devices and software are designed, put into production and maintained.

Reports To: Customer Engineering Manager

Direct Reports: None

Primary Location: Shanghai

Travel Requirements: Occasional (1-2 times/yr) long-haul travel overseas for meetings and trainings. Regular short-haul travel to customers, key partners, trade shows and conferences.

Roles & Responsibilities: • Working directly with our customers to manage interactions and projects
• Solving customer issues related to the use of those product deliverables
• Training customers in the use of product deliverables
• Solve customer issues
• Provide first level analysis of issues raised and answer directly where possible
• Assign and track issues with Customer Engineering and development teams where appropriate
• Track issues to closure
• Drive development and delivery of product training programs, at customer sites where required
• Supporting product delivery at customer sites as required
• Tracking and delivering customer commitments for deliverables and training

Required Skills:
• Ability to communicate technical subjects in both written and oral form
• Understanding of RTL synthesis and simulation tools and gate level debug
• Experience with Simulation Tools – Cadence NCSIM, Synopsys VCS or similar
• Experience with Synthesis Tools – Synopsys Design Compiler/DCT/DC Ultra or similar
• Experience of Formal Verification tools – Conformal/Formality
• Understanding of the IP licensing process
• Good analytical and problem-solving skills
• Excellent written and spoken English Language

Preferred Skills:
• Minimum of 5 years working experience in a hardware design role
• Some domain experience in wifi SoC
• Knowledge in WiFi/BlueTooth or other connectivity field
• at least one field good experience in:
WiFi physical layer algorithm, implementation, testing, and certification
RF design rules and RF tuning
Wifi/bluetooth embedded software/firmware driver
• Integration of IP cores into an SoC environment, knowledge of bus interface protocols e.g. AXI, OCP
• Previous experience of giving internal customer training/presentations or liaison with external vendors
• Experience of working with externally supplied Intellectual Property
• Can travel/onsite to customer, working under pressure

A little bit about you: The successful candidate will have:
•  Excellent communication skills are key
•  Ability to prioritise and organise tasks in a calm manner and with a focussed approach
•  Tenacious problem solving ability
•  Can do, positive attitude and able to work proactively and independently

Working Environment: The Customer Engineering team consists of a highly motivated and highly knowledgeable team of both software and hardware engineers located in the UK, Asia/Pacific and other locations. A successful candidate will be based in a small office environment plus visits to customer sites and travel to the UK and other company R+D sites.

Qualifications: Minimum of a second class honours degree or equivalent in an electronics related course.

Advertised: China Standard Time
Applications close:

Apply now

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