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1st Line Helpdesk Technician

Job no: 496502
Work type: Experienced, Graduate - Immediate Start
Location: Kings Langley, UK
Categories: Administration

1st Line Helpdesk Technician

The Helpdesk team supports Imagination’s engineering teams so that they can deliver World-class IP.  As part of this team, you will:

  • Serve as the first point of contact for Imagination staff seeking technical assistance.  This may be over the phone, via helpdesk tickets or in person.
  • Perform remote or face to face troubleshooting through diagnostic techniques and relevant questions
  • Assist users through self-help, problem-solving processes
  • Build, deploy and recover user workstations/ IT equipment.
  • Troubleshoot basic network/connectivity issues
  • Support VoIP telephony and conferencing systems
  • Troubleshoot site wide audio-visual issues
  • Encourage customers to follow IT standards/policies


Abilities make possibilities
Committed to supporting end-users of all abilities, you’re an excellent communicator, listener and collaborator who builds trusted partnerships by delivering what you say, when you say. You’re curious, solutions orientated and a problem solver who constantly seeks opportunities to innovate and deliver service improvements to the highest imaginable standard.

You have

  • Excellent customer facing and communication skills, demonstrating a calm and methodical attitude
  • The need to demonstrate a flexible, can-do / hands on attitude
  • Good understanding of computer systems, mobile devices and other tech products
  • Able to react quickly positively to IT problems based on details provided by our users.
  • Ability to diagnose and resolve basic technical issues
  • Comfortable with Microsoft products such as Windows, MS Office, Skype for Business
  • A willingness to learn and a good sense of humour.


Invent the future
The people at Imagination enable the tech that’s shaping our world, from virtual reality to smart phones, autonomous cars to space probes. It’s their creativity that has enabled Imagination to power world-changing electronic products. Dare to dream big? We’ll encourage you to pursue your dream. We listen, we’re open and we’re honest. Whatever it is you need, you’ll be respected and helped along your way.

Want to join the team?
Just click the ‘Apply now’ button to send in your CV.


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